Returns

When an item is found faulty, we will replace the item. We do not offer refunds for change of mind. 

The return period for faulty items is 15 days from the day you receive the item. If the item you have received is faulty, please email spelenzo.ei@gmail.com within 15 days of receiving the item. We may request a photo to be emailed or the item to be returned.

Ensure care instructions are followed as listed on our products and enclosed with your order. Damages caused by not following the care instructions or general wear and tear will not be refunded.

If we are unable to replace the item, a refund will be processed via your original method of payment, within 3-5 business days.